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Terms and Conditions

General Info

Prices and availability may vary. OnlineTires.com does not guarantee availability until orders are processed. You will be notified either by phone or e-mail of any problems that may occur. OnlineTires.com will not be responsible for computer or human errors. OnlineTires.com will not be held responsible for incorrect tire or wheel sizing, make or model. Please check your order carefully and contact us at toll free 1-877-465-8473 if you have any questions.

Returns and Exchanges

Returns and exchanges must be made within 7 days of the delivery date. Returning of merchandise will require a Return Goods Authorization Number and all non-defective returns are subject to a 15% restocking fee ($15 minimum). We will issue a refund for the product when the returned merchandise meets OnlineTires.com return guidelines (please see Return Check List). The cost of shipping will be credited only in instances where the return is a result of OnlineTires.com error. Otherwise, a shipping cost will still apply. Credit will be given less all-shipping fees and restocking fees. All merchandise must be in good condition.

No return will be accepted if tires or wheels are mounted or used in any way. There will be no return or exchanges accepted on special order tires.

Credit will be issued the same way as purchased.

Cash purchases will be issued a refund check.

Damaged Products

If your product has been damaged as a result of shipping, you must contact us within 48 hours of shipping receipt. Please call us toll-free immediately at 1-877-465-8473, otherwise email cancellation will NOT be accepted.

Manufacturer's Warranty

OnlineTires.com provides coverage/warranty against product defects only. Warranties are determined and provided by manufacturers. All other warranties do not apply. Customers must provide for their own shipping. Call our toll-free number 1-877-465-8473 to receive a Return Goods Authorization Number.

Shipping

OnlineTires.com uses major shipping carriers, which varies in delivery time. Please allow 2-10 business days for your order to ship. Allow additional days for wheel and tire packages and non-stocking orders. OnlineTires.com will not be responsible for shipping delays after products have left our warehouse. Overnight, 2nd and 3rd day order applies only to stock on hand. All overnight, 2nd and 3rd day orders cannot be guaranteed unless confirmed by telephone. Please call us toll free at 1-877-465-8473 for all overnight, 2nd and 3rd day order confirmations. Orders placed by credit card will only be shipped to the billing address of that card. No P.O. Box or APO addresses will be accepted. Actual shipping weights may vary from shopping cart weights. Shopping cart weights have been adjusted to include shipping and handling, fuel surcharges, and other applicable fees.

Shipments to Hawaii, Alaska and Canada and U.S. contiguous may incur higher shipping charges based on the shipping option available. Shipping times may vary. Ask your online representative for details.

Customer On-Site Pick-Up Orders will be processed within 48 hours after order placement. Please call toll-free number 1-877-465-8473 for pick-up schedule.

Payment Methods

CREDIT CARD PAYMENT

  • Orders will only be shipped to the billing address associated with the card. No alternate addresses are allowed. No P.O. Box or APO addresses will be accepted.
  • OnlineTires.com verifies billing addresses through merchant services for fraud security purposes. Unverified billing addresses will not be processed until fixed by the cardholder. OnlineTires.com is not responsible for delay in shipping for non-matching billing addresses.

CASH

  • We accept cash for onsite pick-up customers only.
  • We do not accept Money Order, Cashier’s Check or Western Union payments.

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